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Support for Zoom Auto Protect

Welcome to the Zoom Auto Protect support page! Whether you're looking for help with your account, need assistance with filing a claim, or have questions about your vehicle coverage or app, we’re here to assist you. Below, you’ll find answers to common questions, helpful guides, and ways to reach out to our support team.

Frequently Asked Questions (FAQs)

 

1. How do I file a claim with Zoom Auto Protect?​

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To file a claim, follow these simple steps:

 

  • Visit the Zoom Auto Protect app or website.​​

  • Navigate to the "Claims" section and complete the claim form with the necessary details.​​

  • Submit the form, and our team will review your claim to determine coverage.

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*Please note, we do not accept claims over the phone. Once submitted, we’ll keep you updated on your claim status.​​​

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2. Can I update my payment details?​

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Yes, you can manage your payment details easily:

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  • Open the Zoom Auto Protect app or website.

  • Go to the "Payments" section.

  • Update your payment method or change your billing information.

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3. How do I check my coverage status?

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To check your coverage, simply log into your Zoom Auto Protect account (via the app or website). You can view your active protection plan, including start and end dates, coverage details, and any exclusions.

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4. How do I contact customer support?

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If you need help, we are here to assist you:

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  • Email: support@zoomautoprotect.com

  • Phone: (877) 590-9666 (Available Monday - Friday, 9 AM - 5 PM)

  • Live Chat: Use the live chat feature in the app or on our website for instant assistance.​

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How-To Guides

How to File a Claim

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Follow these steps to file a claim:

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  1. Open the Zoom Auto Protect app or visit our website.

  2. Go to the "Claims" section and fill out the claim form with the necessary details.

  3. Submit the claim form for review.

  4. Our team will notify you of the status and next steps.

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How to Update Your Account Information

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To update your personal or vehicle information:

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  1. Log in to the Zoom Auto Protect app or website.

  2. Navigate to the "Account" section.

  3. Update your details and save the changes.

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Understanding Your Coverage

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Here’s how to review and understand your vehicle’s protection plan:

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  1. Log in to the Zoom Auto Protect app or website.

  2. Go to the "Coverage" section to view your active plan.

  3. Review the coverage details, exclusions, and any optional add-ons.

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Technical Support

If you experience any issues with the app or website, here are some common troubleshooting steps:

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  • Issue: App not loading properly? Try closing and reopening the app or restarting your device.​

  • Issue: Can't log in? Ensure you're using the correct email and password. If you’ve forgotten your password, use the "Forgot Password" feature on the login page.

  • Issue: Payments not going through? Check your payment details and ensure your account has sufficient funds. If issues persist, contact support for assistance.

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If you need further help, please don’t hesitate to reach out to our support team. We’re here to ensure your experience is seamless.

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App Store and Google Play Disclaimer

Please note that Zoom Auto Protect is not responsible for the operation, management, or availability of the App Store (iOS) or Google Play (Android). The app is provided "as is," and we make no representations or warranties regarding the app’s availability, functionality, or accessibility through these platforms.​

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We reserve the right, at our sole discretion, to remove or suspend the availability of the Zoom Auto Protect app from the App Store or Google Play at any time, without prior notice, for reasons including but not limited to technical issues, compliance requirements, or business decisions.

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By using the app, you acknowledge and agree that we are not responsible for any third-party app store or platform and that these platforms are governed by their own terms and conditions.​​

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Privacy Policy

At Zoom Auto Protect, we take your privacy seriously. We are committed to safeguarding the personal information you provide when using our app. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.​​

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Terms of Service

By using the Zoom Auto Protect app, you agree to our Terms of Service. This document outlines the rules and guidelines for using the app, as well as your rights and responsibilities. We recommend reviewing the terms regularly to stay informed about any updates or changes.

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Update Information and App Version

We are constantly improving the Zoom Auto Protect app to enhance your experience. To ensure you are getting the latest features and security updates, please make sure to update the app regularly via the App Store or Google Play. You can always find the current app version in the app settings or on the app store page.

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App Accessibility

Zoom Auto Protect strives to make the app accessible to all users. If you have any accessibility concerns or need assistance using the app, please contact our support team. We are committed to providing a fully accessible experience for all customers.​​

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System Requirements

For the best experience with the Zoom Auto Protect app, we recommend the following system requirements:​

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  • iOS Devices: Requires iOS 10.0 or later.​

  • Android Devices: Requires Android 5.0 (Lollipop) or later.

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Ensure your device meets these requirements to avoid any issues with app performance.

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App Feedback

Your feedback helps us improve the Zoom Auto Protect app! If you have suggestions or encounter issues, please let us know. You can provide feedback directly in the app via the "Feedback" section, or email us at feedback@zoomautoprotect.com.​

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Changes to This Support Policy

We may update this policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you via email or website notifications.​​​​

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Contact Us

For additional assistance, please reach out to our support team:

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Email: support@zoomautoprotect.com​

Phone: (877) 590-9666 (Monday - Friday, 9 AM - 5 PM)

Live Chat: Available on our website or in the app for instant support.

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